Guarantee / Returns

Products purchased directly from Alpha Dynamics USA and which are still under warranty may be returned for replacement or refund when the following conditions are met:

  1. ** 30 DAY MONEY BACK GUARANTEE ** 

    We want you to be completely satisfied with your purchase. If you are not pleased, we’ll be happy to give you a product (only) refund, credit, or exchange. Simply return the product to us with your receipt of purchase and in like-new condition within 30 days from receipt. We ask that you return the product with original packaging and materials.

    ** LIMITED WARRANTY ** 

    Our warranties vary in length from product to product, but all carry the same coverage. If the product breaks due to defective parts or workmanship, we will replace it for you within the warranty period. This warranty does not cover any failures attributable to abuse, mishandling, failure to follow operating instructions, alterations, or accident. If you accidentally break it, we will repair it at cost for you. All claims should be accompanied by the original sales receipt or written proof of purchase, and be returned in a properly packaged manner with shipping charges prepaid. We are proud of our products and we want you to be too. 

    Returns or warranty service should be directed through your purchase location (for refund) or directly to Alpha Dynamics USA.  If you should encounter any problems or wish to correspond on any matter, please write, email, or fax us directly.  Returns should be directed to the following:

    Alpha Dynamics USA

    P.O. Box 486,

    Orefield, PA 18069-0486

    Phone: (888) 628-3233   

                (610) 366-9752

    Fax: (610) 366-9680 

     

    If using UPS, Fed Ex., or DHL, ship to:

     

    Alpha Dynamics USA

    2908 Betz Court

    Orefield, PA 18069

    Phone: (888) 628-3233