Ordering and shipping

Internet

www.CEDhk.com and www.doublealpha.biz offer the largest selection of products and Secure online ordering.

Phone

1-888-628-3233 Our Sales associates offer fast, personal service, gift ideas, in-stock status, and more.

Fax

Orders may be faxed to 1-610-366-9680. All orders must have credit card information making sure to include complete billing and shipping address and phone number.

Mail

Alpha Dynamics USA P.O. Box 486, (2908 Betz Court) Orefield, PA 18069-0486 Mail your completed order to our address above. You are welcome to pay by check, money order, or credit card.

Payment

We welcome MASTERCARD, VISA, American Express, Diner's Club,  Discover Card, and Paypal for online or phone orders. Money Orders, or personal checks are accepted for orders received by mail. All personal checks must be cleared before shipment is made. NOTE: We do NOT store credit card information on our website or in-house.  Processing is completed by an encrypted secure service with no risk or exposure to the consumer.

Customer Service

Representatives are available Monday to Friday from 9am to 5pm Eastern Standard Time. If you receive a recording, please leave your contact information and we will return your call as soon as possible.

Delivery to the USA and Canada

We process orders normally within 24 to 48 hours of receiving them. Shipments are made by UPS or USPS. Shipments should arrive within 3 to 7 business days on average depending on location and courier selected. Your credit card will be billed at the time of order placement. If a product is not in stock, we will contact you within 24 - 48 hours with information on the back order delay, timing, and provide you with options of canceling your order or waiting for the product to arrive.